Common questions ...
What time can I get there? Can I come in later?
The schedule established for the delivery of the keys is between 3:00 p.m. and 7:00 p.m.
If you are going to arrive after 7:00 p.m., let us know; We will explain how to collect the keys to your apartment.
What time are the keys returned? Can i do it before
The established time to return the keys to the apartment is from 09:00 to 11:00.
If you have to leave before 09h00 let us know; We will explain the procedure to do it.
Is it necessary to clean the apartment on the day of departure?
Please ask that you deposit the garbage in the bins on the street (there is selective collection), put the sheets and towels in the bathtub and leave the kitchen collected with the dishwasher on. Thank you for your cooperation.
How do you get to the Giberga apartments?
After the Andorra border, go towards La Massana-Ordino. Once in La Massana, cross the whole town and at the exit continue towards Ordino. Be alert; You will come to a roundabout that leads to L'Aldosa. Turn right towards L'Aldosa; Continue 350 meters until you find the Giberga Apartments.
Our address is: Apartments Giberga - Carretera de L'Aldosa 25 - AD400 La Massana - Principado de Andorra
Our GPS coordinates: 42.54654710000001, 1.5248225
If it comes with GPS, program the fastest route, never the shortest.
Do you have a charging point for electric cars?
Yes. We have two covered parking spaces with two charging points: one with a standard connector (16A-3kWh) and the other with a mennekes connector (32A-7kWh).
Do I have free parking in Giberga apartments?
Yes. We have 2 free private parking lots with enough space for everyone. There is also space for large vehicles such as motorhomes, buses, trucks, trailers, vans, etc ... They have video surveillance.
If you prefer a closed and covered parking space, request it; It carries a daily supplement of 9 euros (it is very good especially in winter to avoid strong frosts or accumulations of snow). Covered parking is free for our biker guests.
Is the price the same if I book directly with you than through an agency?
No. By booking with us we always guarantee the best price. Use our booking engine, email, phone, whatsapp or contact forms.
Can I pay with a credit or debit card? And with my American Express?
Yes. You can pay with your credit or debit card, but NOT with your American Express card.
Is there wifi internet in the apartment?
Yes. You will have a Wi-Fi connection in your apartment and common areas: swimming pool, solarium, terrace, playground, park, tennis court, barbecue area, parking, etc ... In the living room there is another connection available.,
If I have a problem and your office is closed, what should I do?
We are open every day of the year from 09:00 to 13:00 and from 15:00 to 19:00. If you need to contact us for any emergency call the mobile phone that we will provide or use the intercom that connects with the concierge.
Will you enter the apartment to clean and change the sheets and towels?
No. We are not a hotel. Your apartment is clean, with the beds made and a set of towels for each person who will occupy the apartment. If you need more, stop by our office. For stays of more than 7 nights, the apartment will be cleaned, without the kitchen, with a change of sheets and towels. We will agree with you the day and time to enter your apartment.
Is there heating in the apartment? And air conditioning?
Yes, the Giberga Apartments have biomass heating (sustainable and low-polluting). They do not have air conditioning; we are located in the mountains at 1300 meters high; as a general rule, it is not necessary. If your apartment is hot any day in the summer, please ask us for a fan.
Are dogs and other pets allowed?
Some apartments are reserved for clients traveling with their dog. The daily supplement is 9 euros. We will put a tray for food and drink. Please let us know whenever you come with your dog or pet. Thank you.
Do you have cots and highchairs or should I bring mine?
We have cots at your disposal. The supplement per day is 5 euros. The high chairs, mixers, baby bathtubs, etc ... we will lend you without supplement.
Are there non-smoking apartments? And not pets?
Yes. We have apartments reserved for non-smokers or people allergic to dogs, cats, etc ... Please state this in your reservation.
Is smoking allowed in the apartments?
There are apartments where smoking is allowed and apartments where smoking is not allowed. Please communicate any preferences in this regard. In any case, we thank all our smoking clients who smoke outside the apartment, on the balcony for example, whenever possible. Thanks for your understanding.
Is there a hairdryer in the rooms?
Yes. In the bathroom of each apartment there is a hairdryer available.
Is it cheaper to book directly with you?
Yes. By booking through our website we guarantee the best price and we can also better adapt to your preferences and / or needs
Is there a washing machine in the apartment?
No. To wash your clothes, you will have a 24-hour laundry that has a washing machine and a dryer. Both work with coins. The cost of a wash is 3.50 euros and that of drying 2 euros. The washing machine automatically applies detergent and fabric softener; You will not need to buy it.
Does my apartment have beautiful views?
Each apartment has a balcony with very beautiful and clear views.
Is there an elevator?
No. Our building does not have an elevator. Your apartment will be on the first, second or third floor. If you have any preferences in this regard, do not hesitate to let us know when making your reservation. We will try, if possible, to satisfy her.
Is there a space enabled to take my dog out to relieve herself? >
Yes. We have a pipican at your service.
Do you have an outdoor area where I can eat?
Yes. At your disposal a picnic area and barbecue. Have your barbecue with family or friends.
Can I store my bike in the apartment?
Yes. We do not mind if you keep your bicycle in the apartment. We only ask that you be careful with the walls and furniture. I would like to take this opportunity to remind you that you still have a bike-friendly area at your disposal with a cleaning and maintenance area and closed cupboards where you can store your bike.
Do I have to pay to play tennis on your court? And for going to the pool?
No. Both facilities are at your disposal. If you do not bring your material we will lend it to you.
Do you have a sauna, indoor pool and gym?
No, in our facilities, but 1 kilometer away is the Ordino Sports Center, which has all these services. Book your tickets at reception. The price in low season is 3 euros and 6 euros in high season (children under 6 have free admission).
Are you close to the Vallnord and Grandvalira ski slopes? Is there a free bus to go?
Yes. Andorra is geographically very small and the Giberga apartments are strategically located in the center of the country, therefore close to everything. The La Massana gondola, located just two kilometers away, gives access to the Pal and Arinsal (Vallnord) ski slopes. The Ordino Arcalís ski slopes are 15 km away. And the Funicamp, Grandvalira ski slopes, 7 kms. To go to the La Massana gondola there is a free bus from / to the door of your apartment; There is also a free bus to go to Ordino Arcalís. To go to Grandvalira you need your own car. Combining buses is not practical.
Do you have a balcony? Is the landscape beautiful?
All Giberga apartments have a balcony with splendid views.
Is the building adapted for people with reduced mobility? No.
Can we leave our luggage somewhere and pick it up in the afternoon to take advantage of the day in Andorra?
Yes. You can leave your checked luggage at reception. There is no cost.
I frequently go up to ski in Andorra, is there a place to leave my ski equipment?
Yes. Safe lockers are at your disposal to store your ski equipment. There is no cost.
Is there a tourist office near my apartment?
Yes. There is a tourist office in Ordino and another in La Massana: 2 kilometers away. We will also inform you at our reception and reserve the activities of your interest.
I will go to work for a few months in Andorra, some cheap apartment or studio?
Yes. Our budget studios are very good for people traveling for work or long stays.
Can you book the bus from / to Barcelona airport for me?
Yes. Ask us for this service by contacting us directly by phone, email or whatsapp.
Is VAT included in the rental price?
VAT is not applied in Andorra. The price we provide you is the price to pay. There is nothing to add.
Are there beautiful landscapes?
Yes. The giberga apartments have spectacular panoramic views; a beautiful mountain landscape.
Is the reception open all day?
No. It opens every day from 9 a.m. to 1 p.m. and from 3 p.m. to 7 p.m. We will provide you with a phone number where you can contact us if you have an emergency outside of these hours. There is also an intercom that connects directly to the concierge's house. Please only use in emergencies. Thanks for your understanding.
Included in the rental price
Water, electricity, heating, wifi internet, ski storage closet, bike box and cleaning and preparation area for bicycles, outdoor parking, reading room, TV room.
In summer: outdoor pool, playground, games, petanque fields, tennis court, ping pong, terrace bar and solarium.
If you bring an electric car, covered and closed parking with charging point.
Broom, dustpan, mop, cleaning kit for the kitchen, a roll of toilet paper.
Appliances, utensils and kitchenware.
The apartment is clean upon arrival, with a set of towels per person and beds made.
For stays of more than 7 nights, a cleaning of the apartment, except kitchen, with change of sheets and towels.
Services available with a supplement
Pet 9€/day — Indoor car park 9€/day — Cot 5€/day — Extra toilet paper roll 0.50€ — Whashing machine (1 whash) 3,50€ — Dryer (1 dry) 2€
1. At all times you will be responsible for your pet and its behavior. She must be well mannered and not disturb the other tenants with her barking.
2. Except inside your apartment, you must always wear a leash; especially in the common access stairs to your apartment.
3. You will not be able to access the pool, grassy play area, playground, and children's playroom.
4. If you are going to stay alone in the apartment, please provide reception with a contact telephone number in case a problem arises.
5. Please do not sleep in bed with your dog ; we will leave a blanket for that purpose. Also, do not allow her to climb on armchairs and other furniture. Thank you for taking care of our facilities.
6. Any damage, disorder or hygiene problem caused by your pet may incur additional charges on your card.
7. Please collect her excrement and avoid urinating on the building's façade, parking lots and outdoor furniture.
8. WE DO NOT ACCEPT BREEDS CATALOGED AS DANGEROUS
9. When making your reservation always communicate that you come with a pet; we will assign you an apartment where they are admitted.
10. Ask reception for information on pet-friendly restaurants and / or babysitting services.
11. You will have a specific walk area for pets to relieve yourself. It should be carried on a leash and stools collected. La Massana ordinances oblige this.
12. Your pet must have the corresponding veterinary certifications and a passport. It is also convenient to have insurance.
13. You are aware of all these rules when making the reservation and you accept and respect them.
14. We will provide you with a tray for food and water.
15. If more than one pet, always contact us in advance to request our authorization.
About cleaning your apartment
We give you the apartment clean and checked by our housekeeper.
If when entering the apartment you find something that is not correct or clean, please notify the reception so that we can correct it.
Once in your apartment, cleaning is on your own; there are cleaning supplies and utensils.
Please preserve and keep the apartment in good condition and deposit the rubbish in the containers.
On the day of your departure we will go in to check it.
For stays of more than 7 nights includes a free cleaning of the apartment, without the kitchen, with a change of sheets and towels.
Rules of behavior
Thank you for respecting the silence between 10:00 pm and 10:00 am.
No parties or meetings can be held in the apartment that cause inconvenience to the rest of the tenants.
The consumption of drugs is prohibited in apartments and common areas.
In case of repeated complaints of excessive noise or annoying behavior, we reserve the right to evict you from your apartment and / or notify the police, without refund of the payment made or the deposit.
About the arrival day
The client must pay the pending invoice upon arrival and a deposit of € 100 in cash or by credit card to guarantee the proper use and care of the apartment, furniture and fixtures. This deposit, which will be returned upon departure once the correct condition of the apartment has been verified. You must present an identification document (ID or passport) of each and every one of the people who will occupy the apartment. Our office hours are from 9 a.m. to 1 p.m. and from 3 p.m. to 7 p.m., every day of the week. On the day of arrival you can occupy the apartment from 3:00 p.m. If you arrive before that time and the apartment is ready, we would have no problem giving you the keys. Check with us. If you are arriving after 7:00 p.m., let us know. We will explain how to collect the keys to your apartment.
About the day of departure
On the day of departure you must leave the apartment before 11am. Notify reception in case of delay. You can leave in the afternoon, when our availability allows it and always before 7:00 p.m., paying 25 euros. Check with reception.
We will review your apartment, which we appreciate is clean and clean, without rubbish, with sheets and towels in the bathtub.
We will proceed to return the deposit of 100 euros after this review.
About wifi internet
At Apartaments Giberga we offer free Wi-Fi internet connection, shared with other users. It is a hotel wifi with restrictions of use and consumption. We appreciate you read this page carefully. We are aware of how essential and vital the internet is in these times and we continually invest to improve its quality.
The available bandwidth is NOT unlimited. It is distributed at all times among all connected users.
The maximum download traffic limit is 2Mbps; the upload of 5Mbps. These traffic limits are sufficient for normal use of the network: web browsing, email, whatsapp, social networks, etc ...
We cannot guarantee fault-free internet access. There are several factors that are beyond Apartaments Giberga: the specificities of your computer, tablet or smartphone, its location in relation to the antennas, the number number of connected users, the use they are making of the network, the bandwidth served by the telecommunications company, etc ... Thank you for your understanding.
The contracted bandwidth is NOT fixed. The telecommunications company does not guarantee us a fixed bandwidth. It fluctuates depending on the total demand for resources in the country. We cannot therefore guarantee the speed of access or the speed of data transmission. Thanks for your understanding.
Please disable your P2P connections and avoid downloading movies, music, online games, video streaming, online TV and any other use that requires a large amount of resources. They negatively affect the stability of the network.
Minors necessarily need authorization from their parents and / or legal representatives to access and use Wi-Fi internet services. It is therefore your exclusive and sole responsibility to control and decide the appropriate content or services for the minors in your charge.
You agree and acknowledge that there are potential risks when connecting to the internet through a Wi-Fi service. You must be careful when transmitting credit card numbers, passwords, or other sensitive personal information. Apartamentos Giberga cannot guarantee the privacy and security of your data and communications.
Apartaments Giberga is not responsible for data, messages or lost pages, not saved or delays due to interruptions or service performance problems.
Apartaments Giberga does not provide technical or technological assistance, or power supplies. This does not prevent you from consulting us in case you have a problem. We will always look for the reason and if possible we will help you solve it.
Standards and control
The Wi-Fi internet service is a free service that may be interrupted for reasons beyond our Wi-Fi infrastructure. In no case will these interruptions give the right to claims and / or compensation of any kind.
Apartaments Giberga can establish limit, suspend, block and / or restrict access to services or domains susceptible to fraud or breach of national or international laws.
Our Wi-Fi network may NOT be used to carry out activities contrary to the law and / or for illicit purposes or harmful to the rights and interests of third parties.
Any use that damages, disables, deteriorates or overloads our wifi internet service is NOT allowed.
The access or use of documents and files contained in the equipment connected to our network is NOT allowed. Apartamentos Giberga declines any responsibility in this regard.
It is NOT allowed to view, download or exchange content that violates intellectual or industrial property rights, or infringes copyright
It is NOT allowed to view, download or exchange content that advocates terrorism, racism, incites violence or other illegal behavior
It is NOT allowed to view, download or exchange pornographic material. In the event that our control systems detect pedophile content, we will immediately report it to the specialized services of the Andorran police
The user agrees to:
- not use defamatory, threatening language or against the privacy or image of people.
- not access without authorization another person's files or violate security measures (hacking) .
- Do not transmit viruses, worms or Trojans.
- Do not make fraudulent use of the IP address provided by our router.
The users of our Wi-Fi network, from the moment they connect for the first time, declare that they know and accept these rules and conditions of use, and agree to comply with the guidelines and / or restrictions that we implement.
About your reservation
To confirm a reservation, we will ask for your credit or debit card details (we do not accept American Express).
As a general rule, payment of the invoice will be made on arrival at the time of delivery of the keys.
Some rates in certain periods (for example New Year's Eve, 1st fortnight of August, events ...) or that involve a special offer or price will be defined as "non-refundable". This implies the advance payment of all or part of the rental amount, an amount that will not be returned in the event of cancellation not sufficiently motivated according to the criteria of our Management.
During the reservation process you will be informed of this non-refundable condition. Book with peace of mind.
In periods of high season, high demand or at the discretion of our Management, Apartamentos Giberga reserves the right to verify the authenticity of your card details.
Discount promo code
Do not hesitate to contact us by phone, email, facebook or whatsapp to request your promotional discount code. Once you have it, make the reservation through the booking engine located above.